Profile
“No matter how many clients I have, I make sure to call each one personally every quarter. It’s a chance to not only update them on their portfolio, but also check on how they’re doing personally”
Kelvin Rampersad,
Carte Wealth Management
As area vice president, Rikki Concannon specializes in scaffold and crane risks within Risk Placement Services (RPS) Signature Programs, spearheading new business development goals while building mutually beneficial broker relationships and providing unmatched service to partners and their insureds.
“First and foremost, our team strives to be responsive and forthright with our partners. I believe in being transparent and providing accurate information to our partners, even if it may not always be what they want to hear,” says Concannon.
“I endeavor to address any issues or challenges proactively and work collaboratively with our partners to find solutions.”
Named a Top Specialist Broker by Insurance Business America for three years running (2022–2024), Concannon didn't always have an insurance career in the cards.
“I initially chose to pursue a degree in psychology to help young people navigate through their teenage years and overcome mental health issues. During breaks from college, I worked purging files for an insurance agency and realized the importance of maintaining accurate records. The experience made me appreciate the importance of insurance and the role it plays in people’s lives.”
Reflecting on her strongest professional trait, Concannon cites her quick response time.
“I understand the importance of promptly addressing inquiries, requests, and concerns. By being responsive and conscious of the time-sensitive nature of our industry, I build trust and maintain strong relationships with our broker partners.”
Obtaining her Certified Program Manager designation in 2021, Concannon is a leader whose job involves actively listening. By listening attentively, Concannon seeks to gain insight into the specific needs, preferences, and goals of brokers, allowing her to tailor her approach to better meet expectations.
“Listening helps you build rapport and trust with brokers, as they feel heard and understood. Our value proposition lies in our ability to effectively address inquiries and concerns, providing the information and support needed to move forward with confidence.”
In facilitating niche coverage, Concannon takes pride in uplifting those she works with.
“I have always prioritized the development and success of my team members. I work to foster a supportive and collaborative environment where our team feels comfortable sharing their ideas and taking calculated risks. As a result of these efforts, I have witnessed remarkable career growth among our team.”
444 Liberty Ave, Suite 400, Pittsburgh, PA 15222
866 595 8413
ContactRPS@RPSins.com
linkedin.com/in/rikki-concannon-cpl-2a88242a
rpsins.com
Rikki Concannon, CPL
Area Vice President
Risk Placement Services
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“I strongly believe in working smarter, not harder. I think it’s one of the keys to living a great life, and I want to share that with as many people as possible”
Kelvin Rampersad,
Carte Wealth Management
2012
2018
2019
2021
2022–present
Joined Sprowls Insurance Group as Commercial Marketing Manager
2012
Joined CSC Insurance Options as Manager and New Business Marketing
2018
Joined Ascinsure Specialty Risk as a Brokerage Relationship Manager specializing in crane and scaffolding programs
2019
Earned Certified Program Leader designation from Target Markets Program Administrators Association (TMPAA)
2021
2022: Promoted to Area Vice President of Ascinsure Specialty Risk, an RPS company
2022, 2023, 2024: Named Top Specialist Broker by Insurance Business America
2022–
present
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones